Good to Know
Frequently Asked Questions
Everything you need to plan your visit. Answers marked “to be confirmed” will be finalized before our Etobicoke opening.
Visiting Yardley
Where is the Etobicoke location?
We are at 3366 Lake Shore Blvd W, Etobicoke, ON M8W 1N9 — on Lake Shore Boulevard West. We are open daily from 10:00 AM to 10:00 PM.
Do I need an appointment?
Booking ahead is the best way to guarantee your preferred time and treatment. Our walk-in policy will be confirmed before opening.
What time should I arrive?
We suggest arriving about 10 minutes early so you can settle in, enjoy a refreshment, and begin your treatment relaxed and on time.
Is parking available?
Parking and transit details will be confirmed and published before opening.
What should I wear?
Come as you are — comfortable clothing is ideal. For body treatments and massages, appropriate spa attire is provided.
Are services available for men?
Yes. Every Yardley treatment is available to all guests.
What languages does your team speak?
Our team serves guests in English and Mandarin (Simplified Chinese).
Bookings & Groups
Can I book multiple services together?
Yes — combining treatments is what Yardley is designed for. Book online or contact us and we will help you plan a head-to-body visit.
Can two or more guests book together?
Yes, we welcome couples and small groups. Please mention your group size when booking so we can arrange treatments at the same time.
Can I choose my technician?
Yes — when booking you may request a specific technician or select “no preference.”
What is your cancellation policy? Is a deposit required?
Our cancellation and deposit policies will be confirmed and published on our Policies page before online booking opens.
Refreshments & VIP
Are drinks and refreshments included?
Refreshments are part of the Yardley experience, with a premium dining benefit reserved for VIP guests. Full details of what is included with each visit will be published before opening.
How do I become a VIP? What is included in VIP dining?
VIP membership gives you exclusive treatment pricing and access to our premium hospitality experience — coffee, tea, desserts, cake, and fresh fruit. Membership pricing and terms are being finalized; see our VIP page to send an inquiry.
Do you offer gift cards?
Gift card availability will be announced before opening.
Health & Comfort
What should I disclose before a treatment?
Please tell us about allergies, skin sensitivities, recent injuries, pregnancy, or any health considerations before your treatment begins so we can adapt or recommend alternatives.
Can pregnant customers receive treatments?
Some treatments can be adapted during pregnancy and others may not be suitable. Please let us know when booking, and consult your healthcare provider if you are unsure.
Are children or teenagers permitted?
Our age policy will be confirmed and published before opening.
Are your locations wheelchair accessible?
Accessibility details for the Etobicoke location will be confirmed and published before opening.